For The People !PRIVACY POLICY
Last updated: January 2026
1. Introduction
Vontilo (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you shop with us.
2. Information We Collect
We collect information you provide directly, such as your name, email address, phone number, shipping address, and payment details when you create an account, place an order, or contact support. We also automatically collect certain information, such as your IP address, browser type, and browsing behaviour on our site, through cookies and similar technologies.
3. How We Use Your Information
We use your information to process and deliver orders, manage your account, provide customer support, personalise your shopping experience, send order updates and promotional communications (where you have opted in), and improve our products and services.
4. Cookies
We use cookies and similar technologies to keep you signed in, remember items in your cart, and understand how you use our site. You can control cookies through your browser settings; disabling them may affect some site functionality.
5. Sharing Your Information
We do not sell your personal data. We may share your information with trusted third parties who help us operate our business, such as payment processors, delivery couriers, and IT service providers, all of whom are required to protect your data and use it only for the purposes we specify.
6. Data Security
We use industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data, and to object to certain processing activities. To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at +971 56 274 6725, available 24/7.